Shipping policy

Our mission is to provide you with stellar shipping services, irrespective of your location. We're proud to serve hundreds of customers nationwide, with our commitment to responsiveness at all times.

Shipping

We proudly offer Free Shipping.

Our delivery process is split into two stages:

• Processing time: This involves order verification, quality check, and packaging. Orders are forwarded to the dispatch center within 12 hours after placement. Preordered items follow the timeline provided on the product page.
• Delivery time: The orders are typically delivered within 5-7 business days.

1. An email and SMS will be sent within 2-3 business days to notify you of your order shipment.

2. To track your orders, please use the tracking number provided in the shipment confirmation email and SMS.

Order Modifications & Cancellations

To alter your order details (like clothing size, shipping address, etc) or to cancel your order, please send your request to info@themarsupialstore.com within 3 HOURS of order placement.

Beyond the 3 hour timeframe, all orders are deemed final, including those with incorrect shipping address input - refunds will not be granted as your order processing and shipment would have commenced.